1) Gus Furniture reserves the right to refuse service when a mattress product is found to be in an unsanitary condition, soiled, stained torned or when failure is due to causes other than defective materials or workship. All Mattress, come with an exchange warranty only- Restrictions may apply.
2) A body impression of up to 2 inches is NOT MATERIAL DEFECT. At some point your new sleep set may reveal normal body impression
this is normal and not structural defect. The upholstery material are conforming the weight and shape of your body.